Customer Service Hours
NBI’s customer service team is available to help you by phone or email Monday through Saturday 8am to 10pm Eastern Time and Sundays, 11am to 8pm Eastern Time. If you contact us outside of those hours, someone should get back to you within 24 hours.
How can I contact NBI?
We’d love to hear from you and we make it easy. Simply complete and submit the contact form on this page, give us a call or send us an email. Or if you prefer to send us a letter, mail it to us at:
c/o Neil & Co.
1184 North 15th Avenue, Suite 1
Bozeman, MT 59715, USA.
How can I return a product?
We want you to be happy to your purchase. If you’re not 100% satisfied, we’ll be happy to issue you a refund. To learn how to return a product for a refund, see the NBI Return Policy.
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