We love hearing from customers and make contacting us easy. There are three different ways to get in touch. You can complete the contact form, give us a call or send us mail. Yes, we still get and respond to old-fashioned snail mail. So give us a piece of your mind. We’re here to help and are always striving to do better.
We want you to be happy with your purchase. If you’re not completely satisfied with your NBI order, simply follow the return instructions within 60 days from the date of purchase to receive a full refund, excluding shipping charges.
Phone or Email Us
NBI’s customer service team is available to help you by phone or email Monday through Saturday 8am to 10pm Eastern Time and Sundays, 11am to 8pm Eastern Time. If you contact us outside of those hours, someone should get back to you within 24 hours.
c/o Neil & Co.
1184 North 15th Avenue, Suite 1
Bozeman, MT 59715, USA.
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