We want you to be happy with your purchase. If you’re not completely satisfied with your NBI order, simply follow the instructions below within 60 days from the date of purchase to receive a full refund, excluding shipping charges.
Return Policy and Instructions
To ensure that we can issue your refund quickly, please follow the return instructions.
- NBI refunds the purchase price of NBI products purchased directly from the NBI online store (www.nbihealth.com). If you purchased NBI products through a different website or company, you must contact that company for your refund.
- Customers are responsible for shipping items back to NBI.
- NBI will refund the purchase price for the products. NBI does not refund shipping & handling.
- All products must be returned in the original containers.
- If you have the original packing slip, include that in the box when you ship back your purchase and make a note as to why you are returning the product.
- If you don’t have your original packing slip, include a note in the box with your name, phone number and email address used when making the purchase. We use this information to lookup your account. If we can’t locate your account, we won’t be able to verify the purchase or process your refund. Please let us know on the enclosed paper why you’re returning the purchase.
- Refunds will only be issued upon receipt of returned items to NBI and if all the requirements of this Return Policy are met.
- Refunds are issued only to the credit card used to make the purchase.
- Refunds are typically processed within 5 business days of receiving the products back into our warehouse.
Ship items to: NBI Returns Department, 297 State Street, North Haven, CT 06473