COVID-19 UPDATE: The COVID-19 public health crisis has required changes to our shipping operations to ensure the safety of employees who are packing and shipping orders. While we strive to provide the fastest possible service, it may take up to three business days to ship your order. We thank you for your patience and understanding during these unprecedented times.
How soon do orders ship after they’re placed? Orders placed before 5:00 AM Pacific Time ship the same day, Monday-Friday. Orders placed after 5:00 AM Pacific Time ship the next business day.
Specific mail carriers are mentioned in this policy and during store checkout. At NBI’s sole discretion, NBI reserves the right to ship via a different carrier. For example, if a package is being shipped to a US post office box, NBI will automatically ship via USPS Priority Mail.
Free Ground Shipping on all US orders. No minimum order required. The average delivery time within the continental United States is 5 business days, although with potential shipping delays due to weather or other factors, on rare occasions ground shipping may take longer.
Free Air Shipping: UPS 3-Day Select is available on all US orders of $150.00 and more.
Overnight shipping: UPS Overnight is available for $45. UPS Overnight delivers M-F. If an order ships Friday, it will arrive Monday.
Free DHL Standard shipping is available to Canada for all orders of more than $150.00. Because shipments to Canada must pass through Canadian customs, customers may receive a charge from the Carrier or their Customs. It is the customer’s responsibility to pay that fee. All orders less than $150.00 incur a $8.95 shipping and handling charge. While shipments typically arrive within five business days, shipments to customers in Canada can take up to 14 business days to arrive.
All Other Countries
Free DHL Express shipping is available to all other countries on all orders of $200.00 and more. International customers are responsible for any import taxes or fees charged by their country, which will be calculated by the destination country when the product goes through Customs. Additionally, customers are responsible for any fees the carrier may add for processing the shipment through customs. Possible fees vary from country to country. Contact your local customs office for more information. Orders less than $200.00 incur a shipping fee of $35. While shipments typically arrive within five business days, because of customs shipments can take up to 21 business days to arrive.
No additional shipping charges are incurred to healthcare providers for drop-shipping to patients who use NBI products.