Shipping Policy

How soon do orders ship after they’re placed?  All orders placed before 5:00 AM Pacific Time ship the same day, Monday-Friday. Orders placed after 5:00 AM Pacific Time ship the next day, except Friday. Orders placed on Friday after 5:00 AM Pacific Time ship Monday. NBI does not ship on the weekends.

Free Ground Shipping within the United States and Canada, including U.S. military addresses (APO/FPO) for all orders of more than $85.00. Average delivery time within the continental United States is 5 business days. Because shipments to Canada must pass through Canadian customs, customers may receive a charge from the Carrier or their Customs. It is the customer’s responsibility to pay that fee.

All orders less than $85.00 will incur a $6.95 shipping and handling charge, except if you sign up for one of our qualifying AutoReorder Programs. Most AutoReorder Program purchases receive FREE shipping, even if the total amount of your purchase is less than $85.00.

Free Air Shipping: UPS Two-Day Air is available on all orders of $150.00 and more shipping to addresses within the United States and to APO/FPO addresses.

Free International Shipping is available on all orders of $150.00 and more to addresses other than Canada, because Canadian addresses receive free ground shipping on orders of $85.00 or more. International customers are responsible for any import taxes or fees charged by their country, which will be calculated by the destination country when the product goes through Customs. Additionally, customers are responsible for any fees the carrier may add for processing the shipment through customs. Possible fees vary from country to country. Contact your local customs office for more information.

Note: Orders Over $150.00 Qualify For Free UPS 2nd Day Air Shipping!

Drop Shipping: No additional shipping charges are incurred to healthcare providers for drop-shipping to patients who use NBI products.
The NBI shipping rates table is:

Method and Price ($)
Low ($) High ($) Ground UPS Worldwide Express USPS Priority Mail International UPS Overnight UPS 2nd Day USPS Priority Mail
00.01 55.94 6.95 35.00 35.00 35.00 12.00 12.00
55.95 84.99 6.95 25.00 25.00 35.00 12.00 12.00
85.00 149.99 Free 25.00 25.00 35.00 12.00 12.00
150.00 179.99 Free Free Free 25.00 Free Free
180.00 >180.00 Free Free Free 15.00 Free Free

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