Shipping Policy & Fees
How soon do orders ship after they’re placed? Orders placed before 5:00 AM Pacific Time ship the same day, Monday-Friday. Orders placed after 5:00 AM Pacific Time ship the next business day.
Specific mail carriers are mentioned in this policy and during store checkout. At NBI’s sole discretion, NBI reserves the right to ship via a different carrier. For example, if a package is being shipped to a US post office box, NBI will automatically ship via USPS Priority Mail.
Free Ground Shipping on all US orders. No minimum order required. The average delivery time within the continental United States is 5 business days.
Free Air Shipping: UPS Two-Day Air is available on all US orders of $150.00 and more.
Overnight shipping: UPS Overnight is available for $35 for order up to $55.95 and $25 for larger orders. UPS Overnight delivers M-F. If an order ships Friday, it will arrive Monday.
Free Ground Shipping available to Canada for all orders of more than $85.00. Because shipments to Canada must pass through Canadian customs, customers may receive a charge from the Carrier or their Customs. It is the customer’s responsibility to pay that fee. All orders less than $85.00 will incur a $7.95 shipping and handling charge.
Free Air Shipping: UPS Two-Day Air is available on all Canadian orders of $150.00 and more. Order less than $150.00 incur a $15 shipping fee for Two-Day Air shipping.
All Other Countries
Free Ground Shipping is available to all other countries on all orders of $150.00 and more. International customers are responsible for any import taxes or fees charged by their country, which will be calculated by the destination country when the product goes through Customs. Additionally, customers are responsible for any fees the carrier may add for processing the shipment through customs. Possible fees vary from country to country. Contact your local customs office for more information.
Expedited shipping: Orders less than $150.00 incur a shipping fee of $35.
Drop Shipping: No additional shipping charges are incurred to healthcare providers for drop-shipping to patients who use NBI products.