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Shipping Policy

 

COVID-19 UPDATE: The COVID-19 public health crisis has impacted the estimated delivery times for shipments. To ensure the safety of employees who are packing and shipping orders, additional safety measures have been implemented. While we strive to provide the fastest possible service, it may take up to three business days to ship your order. We thank you for your patience and understanding during these unprecedented times. Additionally, all carriers are experiencing delays due to the coronavirus. See below for more details based on your country and shipping method. 

How soon do orders ship after they’re placed? Orders placed before 5:00 AM Pacific Time typically ship the same day, Monday-Friday. Orders placed after 5:00 AM Pacific Time typically ship the next business day. 

Shipping Carriers: NBI uses DHL, USPS, UPS. Depending on the shipping method you select during checkout, we’ll ship your order the best way possible to get it to you the quickest way we can.

US Orders

Free Standard Shipping on all US orders. No minimum order required. The average delivery time within the continental United States is 7-10 business days, although with potential shipping delays due to weather or other factors such as the Coronavirus pandemic, on rare occasions ground shipping may take longer. 

Free Expedited Shipping: Free Expedited Shipping (2-3 days delivery time) is available on all US orders of $200.00 and more. Expedited Shipping is currently not being affected by the pandemic and should still arrive within three business days from the time your purchase leaves our warehouse.

Overnight Shipping: Overnight Shipping is available for $45. Overnight shipments are delivered M-F only. No weekend deliveries. If an order ships Friday, it will arrive Monday. 

Canada Orders

Free Standard Shipping is available to Canada for all orders of more than $200.00. Because shipments to Canada must pass through Canadian customs, customers may receive a charge from the Carrier or their Customs Service. It is the customer’s responsibility to pay any third-party fees. 

All Canadian orders less than $200.00 incur an $9.95 shipping and handling charge. While shipments typically arrive within five business days, shipments to customers in Canada can take up to 14 business days to arrive.

All Other Countries

Free Standard International Shipping is available to all other countries on all orders of $250.00 and more. International customers are responsible for any import taxes or fees charged by their country, which will be calculated by the destination country when the product goes through Customs. Additionally, customers are responsible for any fees the carrier may add for processing the shipment through customs. Possible fees vary from country to country. Contact your local customs office for more information. 

Orders less than $250.00 incur an international shipping fee of $35. 

While shipments typically are delivered within five business days, because of customs shipments can take up to 21 business days to arrive.

Drop Shipping

No additional shipping charges are incurred to healthcare providers for drop-shipping to patients.

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