Shipping Policy

How soon do orders ship after they’re placed? Orders placed before 5:00 AM Pacific Time typically ship the same day, Monday-Friday. Orders placed after 5:00 AM Pacific Time typically ship the next business day. 

Shipping Carriers: NBI uses DHL, USPS, UPS, and other carriers, depending on the shipping method you select at checkout and other business factors. We will ship your order as efficiently as possible to ensure it reaches you quickly.

Policy Notice: This shipping policy applies exclusively to direct-to-consumer and wholesale orders. Shipping terms for NBI distributors are governed by their specific individual agreements. NBI reserves the right to change its shipping policy at any time without notice.

US Orders

Economy Shipping. FREE Economy Shipping on US orders over $99.00. The average delivery time within the continental United States is 5-8 business days. However, on rare occasions, potential delays due to weather or other factors can make it take longer. 

Expedited Shipping: FREE Expedited Shipping in the US on all orders over $250. The average delivery time is 2-3 business days. However, on rare occasions, weather or other factors can cause delays.  

Overnight Shipping: Available for an additional fee. Delivery occurs on M-F only. There are no weekend deliveries. If an order ships on Friday, it will arrive on Monday. 

International Orders

Free Economy International Shipping is available to all other countries on all orders of $250.00 and more. Orders less than $250.00 incur an international shipping fee. During checkout, customers pay all applicable costs, including shipping, export/import clearance, customs duties, and taxes, so the package arrives with no surprise fees. While shipments are typically delivered within 5 business days, they may take up to 15 business days due to customs delays.

Drop Shipping

We do not charge healthcare providers fees for shipping NBI products directly to patients.